domestic cleaning


Catherine ThomsonHello, I would like to introduce myself, I am Catherine Thomson the Proprietor of C&D Cleaning Services.    
Should you have any questions or queries please do not hesitate to give me a call on 01708 702 980.

Catherine's Qualifications (click to view PDF)

OCR Level 3 NVQ Diploma in Business and Administration

OCR Level 3 Award in Business Skills

OCR Level 3 NVQ Certificate in Business and Administration

C&D Cleaning Services started back in 2004 with just one Cleaner... Over time, the company has grown and grown. We now employ more than 20 Cleaners and have over 100 Clients on our books. We are proud to say that C&D provide a value for money, high quality, flexible service within the M25.

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Quality Policy Statement

The company is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction at all times. Commitment to the implementation of supporting managerial and business operational systems is essential to realising that goal.

C&D Cleaning Services believes in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in service quality.

The quality policy is based on 3 fundamental principles:

1.      Ensuring that we fully identify and conform to the needs of our customers.

2.      Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.

3.      Everyone understanding how to do their job and doing it right first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives.

We are all committed to operating continuously to this standard and we will maintain the necessary Quality Approvals consistent with our customer requirements.

Our Company will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.

We shall ensure that all our personnel understand and fully implement our Company's policies and objectives and are able to perform their duties effectively through an ongoing training and development programme.

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